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Customer Services

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 Thank You! For your interest in the “BS International”. For all sales info or general inquiries E-Mail: info@bstarintl.com. For all customers services E-Mail: customerservices.bstarintl@gmail.com. BS International strives to create a respectful, accessible and inclusive work environment. Upon individual request, the company will endeavor to remove any barrier to the hiring process to accommodate candidates with disabilities.

ACCESSIBLE CUSTOMER SERVICE PLAN!

October 1, 2015.

BS International is committed to excellence in serving all customers’ including people with disabilities.

Assistive devices:

We will ensure that our staff is familiar with various assistive devices that may be used by customers with disabilities while accessing our goods and services.

Communication:

We will communicate with people with disabilities in ways that are accessible to those with disabilities.

Notice of temporary disruption:

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, BS International will notify customers promptly. The notice will be readily accessible and will include information about the reason for the disruption its anticipated length of time and a description of alternative facilities or services if available.

Training of staff:

BS International will provide training to employees who deal with the public or other third parties on their behalf. Training will be provided (but not be limited) to: all sales staff and office staff and team leaders and managers.

Training will include:

  • BS International accessible customer service plan. 
  • How to interact and communicate with people with various types of disabilities. 
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person. 
  • What to do if a person with a disability is having difficulty accessing BS International’ goods or services. Staff will be re-trained when changes are made to our accessible customer service plan.

Feedback process:

Customers who wish to provide feedback on the way BS International provides goods and services to people with disabilities can E-mail write to and/or speak directly with one of our Customer Service representatives either on the Phone or via E-Mail. Customers can expect to hear back within seven working days. Complaints will be processed according to our organization’s complaint management procedures.

Modifications to this or other policies:

Any policy of BS International that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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